For us at Jadbrokes, the fun of playing only means something when it's done safely and within your control. This page outlines our commitment to every player's well-being, the tools we provide to help you play responsibly, and the signs you should watch out for.
Set your own deposit limits for daily, weekly or monthly periods directly from your account settings. Limits take effect immediately and require a waiting period before they can be increased.
Activate session time alerts in your account. The platform will notify you when your set play period has been reached so you don't lose track of time.
Need a short break? Use the cool-off feature to suspend access to your account for 24 hours, 7 days or 30 days. Your account will be automatically reactivated once the period ends.
For players who want to take a longer break, the self-exclusion feature lets you block access to your account for a minimum of 6 months up to permanently.
Review the complete record of your betting activity, deposits and withdrawals in your account. Understanding your own playing patterns is the first step towards more controlled gaming.
The Jadbrokes support team is ready to assist you with any questions about responsible gaming controls, including guidance on how to activate self-control tools.
Important Reminder: Gambling is for entertainment, not a source of income. Play with money you can afford to lose, and always put your responsibilities to your family and yourself first before playing.
Since we first launched, Jadbrokes places player well-being as one of the core pillars of our platform. We understand that online gambling can be an enjoyable form of entertainment when done responsibly, but it can also cause serious problems for those who lose control.
That's why we continually invest in developing tools, policies, and support systems that help every player stay in control. For us, true success isn't measured solely by member count or revenue, but also by the long-term well-being of our player community.
We work with a team of experts in problem gambling to ensure our approach always follows international best practices. Every control tool you see on this platform is the result of in-depth research and a genuine commitment to our players.
Our core principles: Every player deserves to have fun safely. Jadbrokes is here to make sure you have everything you need to play responsibly.
Playing at Jadbrokes should feel enjoyable, not overwhelming. Here are some simple guidelines we recommend to all our players:
A simple reminder: Losing is a normal part of gambling. No system or strategy can guarantee consistent wins. Enjoy the game — don't obsess over the outcome.
Gambling problems rarely appear out of nowhere. They typically start gradually and worsen if left unaddressed. Watch for these signs in yourself or someone you care about:
If you recognise two or more of the signs below in yourself, we encourage you to use our self-control tools or contact our support team.
Thinking about gambling all the time – whether at work, during meals, or before bed, your thoughts frequently drift to your next game.
Betting with money you can't afford to lose – using rent money, bill payments, or emergency savings to place bets.
Hiding gambling activity from family members or close friends out of fear of being judged.
Chasing losses – continuing to bet in an attempt to recover money already lost, often with increasingly larger amounts.
Borrowing money to gamble – borrowing from family, friends, or using credit facilities solely to keep playing.
Feeling anxious or irritable when trying to cut down or stop gambling.
Strained social relationships – neglecting work, family, or other hobbies because of gambling.
Gambling to escape problems – using gambling as a way to escape stress, anxiety, or sadness.
Answer the following questions honestly. This is not a formal test, but it can help you assess your relationship with gambling:
Have you ever used money meant for other needs — such as rent, bills, or food — to gamble?
Have you ever lied to family members or friends about how much time or money you've spent gambling?
Do you feel the need to bet with increasingly larger amounts of money to get the same thrill?
Have you ever tried to stop gambling but failed despite your resolve?
Has gambling caused problems in your relationships, work, or personal finances?
Do you play to chase back money you've lost, hoping to win more?
If you answered 'yes' to two or more of the questions above, we encourage you to contact our support team or use the self-control tools available in your Jadbrokes account.
All self-control tools provided by Jadbrokes accessible directly from your account settings. No need to contact customer support to activate limits or controls – everything is right at your fingertips.
Login → Account Settings → Deposit Limits. Select the period (daily/weekly/monthly) and enter the maximum amount.
Login → Account Settings → Time Limits. The system will send a notification when your set limit is approaching.
Login → Account Settings → Cool-Off. Choose a period of 24 hours, 7 days or 30 days.
Contact support directly via live chat to activate long-term or permanent self-exclusion.
All limits take effect immediately. To reduce a limit, the request will be processed after a set waiting period to ensure your decision is made with careful thought, not in the heat of the moment.
Jadbrokes takes the issue of underage protection very seriously. Our platform is strictly prohibited from being used by anyone under the age of 18. We enforce this through:
If you share a device with children or teenagers at home, we recommend you:
If you suspect that an underage individual has accessed the Jadbrokes platform, please report it to our support team immediately so prompt action can be taken.
If you or someone you know is facing issues related to gambling, know that you are not alone and help is always available. Jadbrokes encourages players to seek professional help when needed.
In addition to the self-control tools within our platform, you can also get help through the following channels:
Remember: Asking for help is a sign of strength, not weakness. Every small step towards better control is an achievement worth celebrating.
Contact the Jadbrokes support team via live chat if you'd like to discuss confidentially which self-control options best suit your situation.
Jadbrokes provides a safe, fair, and responsible platform. Register today and enjoy a fun playing experience without excessive risk.